Privacy Policy

TenSixty Kitchens Limited t/as Kubo Kitchens is committed to protecting and respecting your privacy.

We understand that your privacy and the security of your personal information are extremely important and as a company we are committed to protecting your privacy as a resident or provide your details for our services. It is important to us to respect your privacy in everything we do and ensure that you are always clear on how your personal information is used.

This Privacy Notice explains what personal information we collect, what we do with it, our lawful basis for processing and how we secure your information. We will also explain your rights in relation to the personal information we hold about you and how you can exercise your rights or register a complaint.

TenSixty Kitchens Limited t/as Kubo Kitchens is a registered company. Our registered company number 14972334. If you have questions regarding your personal data or its use, please contact the Data Controller, Russell Parratt.

Contact details:

Telephone: 01420 544995

Email: [email protected]

Personal information we collect:

We may collect the following personal information when you make an enquiry:

• Name,
• Email address,
• Phone number,
• Area of discussion,
• Enquiry or Message content

Website visitors

If you visit our website, we will collect information regarding to your IP address and location data. If you submit an enquiry through our website we will collect your name, contact details and information relating to the enquiry.

You are under no obligation to provide any information but if you do not, then it might be impossible for us to provide our services or products, and deliver our contract with you. In certain instances, we have a legal obligation to collect information.

How we obtain and use personal information:

• You submitted an enquiry through the website.
• To respond to enquiries, correspondence, or complaints.

Lawful basis for processing personal information:

As a company we provide different services and our lawful basis for collecting and using the personal information described in this Privacy Notice will depend on the type of personal information and the specific context in which we collect and use it.

We will normally collect and process your personal information only when you have given your consent or when we are providing our services as part of our contractual and trust obligations. In some cases, the processing of your personal information may be based on our legitimate interest as a company but not when overridden by your data protection interests or fundamental rights and freedoms.

What we do with the information:

We process personal data about enqurieis for the purposes of providing asisstance about Kitchen, Bedroom, Home Office Design and Installation Services.

Sharing of Information:

Please be assured that your details will not be used for marketing purposes. The information is treated as strictly confidential and is made available to appropriate personnel within the TenSixty Kitchens Limited t/as Kubo Kitchens.

The information will only be used in connection with your application for assistance.

However we may suggest that you approach other organisations for advice as they may be better able to meet your needs.

TenSixty Kitchens Limited t/as kubo Kitchens is able to refer you to them and the information you have given would also be passed to them provided that you have explicitly consented to this.

Cookie Notice:

We use cookies on our website to enhance your browsing experience and to generally ensure the efficient running of the website.

Cookies are small files normally consisting of letters and numbers which store information on the user’s device. They are used in numerous ways, such as to analyse visitor traffic to our website through Google Analytics and to help the website load faster. Some of the cookies on our website are classified as non-essential cookies which you can decline.

Personal information we collect when you visit our website includes information about your device and IP address.

Third party websites:

Our website contains links to other websites TenSixty Kitchens Limited is connected to. Please read the privacy notifications on these websites for information on how your data will be processed.

Your data protection rights:

Under data protection law, you have individual rights pertaining to your personal information, including:

• •Your right of access – You have the right to ask us for copies of your personal information we hold.
• Your right to rectification – You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. We maintain a retention policy and will inform you if we are not able to delete your information immediately.
• •Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
• •Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• •Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• You do not need to pay a fee for exercising your rights. If you make a request, we are required to respond to you within one month unless there are reasons why it will take longer to collect the information you requested.

If that is the case, we will inform you. In some cases, we will require you to provide proof of your identity if we are unable to confirm your identity through other information we hold about you. This is required to ensure the security of the personal information we hold and to meet our legal obligations.

Please contact our office if you want to exercise any of your rights: [email protected]

How to complain and exercise your rights:

If you would like to exercise any of your rights or make us aware of a concern, please contact: TenSixty Kitchens Limited t/as Kubo Kitchens

Post: 49 Bolle Rd, Alton, Gu34 1PP

Email: [email protected]

If you are not satisfied with the response you receive, you can send your complaint to the United Kingdom’s Information Commissioner (ICO).

Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. www.ico.org.uk

From time to time, we may update this notice due to changes to our processes or service providers.

Last updated: 17th September 2025